For sewer service problems such as slow drainage, back-ups, bad smells call (843) 572-4400 (weekdays 9am- 5pm). You may also contact us via our Customer Service Request System.

After hours and on weekends, please call (843) 572-4400. There is an answering service that will take the information about the issue and dispatch the appropriate personnel.

There is no charge for a response to a sewer issue. We have personnel on call 24 hours a day and 365 days a year. 


A cleanout is a one-way access point installed at the BCWS’s right of way, usually located a few feet behind the sidewalk with a concrete ring placed around it for protection.

Call (843) 572-4400 for any broken or damaged cleanouts

Sewer Inspections

To request a sewer inspection, please email us. Someone will reply to you within 24 hours.


Manholes are access points for the main sewer lines. They are generally located about every four hundred feet; however, distance may vary. There are over 10,000 manholes in Berkeley County.

Manholes are NOT places for children to play in or around. Manholes contain poisonous gases such as methane, hydrogen sulfide, and contain a lack of oxygen that could cause permanent injuries and/or death. 

If you see an uncovered or damaged manhole, please call the sewer department at (843) 572-4400.

Missing Manhole Cover: Immediately contact the Wastewater Collection Department (843) 572-4400. A missing manhole cover may create a safety problem.

Noisy Manhole or Cover: Contact the Wastewater Collection Department (843) 572-4400

Vandalism: This usually involves an unauthorized person removing a manhole cover and dropping objects into the manhole and obstructing the sewage flow, which can result in a backup into a building or sanitary sewer overflow. If you notice tampering with a manhole cover, please contact the 24-hours a day (843) 572-4400 immediately.